phil herborn

Here’s a quick list of what’s involved in what may seem like a simple 5 minute task such as changing a banner graphic on a webpage. Keep these in mind when you find yourself having to justify a quote to a client and you’ll both be happier.

(Actual steps will vary depending on how comprehensive a procedure you follow)

1. the job starts with taking the brief from the client

2. produce an estimate and feed it back to the client for sign off

3. {a copy and paste booboo, see comments below}

4. brief the team who’ll do the work

5. “the actual work of getting the task done” (this is often the only bit that gets quoted for/ estimated)

6. check that the task has been done correctly (internal testing)

7. check with the client that the task has been done correctly on a staging/test server (acceptance testing) and get sign off OR fix any bugs (if so repeat the last steps again)

8. upload to the live server

9. update version control software

10. test on live

11. test with client and get signoff

12. close job internally (eg mark job as closed in your task tracking software and send job description over to the accounts department)

13. raise invoice

14. chase payment up

15. phew your done!

Try doing that in 5 minutes!